The Demise of Ebay Live - We Knew It Was Coming

White Daisies & Butterfly
9 X 12" acrylic

Its been announced that Ebay will forego the Ebay Live it had scheduled for next year. It is killing the program in favor of small, intimate gatherings probably complete with non-disclosure statements to sign. With that announcement, I reflected back on my own experience. It sheds a powerful adverse light on what's happening today.

The only Ebay Live I attended was New Orleans in 2004 - had a ball. In fact the event was so much fun that we actually did very little sightseeing outside of the convention center. We felt like welcome guests - a far cry from being treated like crooks and called "noise" today. I remember the last night - went to the big dinner that closed the event and walked thru the hall of applause made by the 750 Ebay employees who also attended. Imagine, Ebay applauding its sellers - who would think it would come down to the treatment sellers receive today. I wish I could only remember Ebay that way but the events of the last 1 1/2 years leaves a very bitter taste in one's mouth. Ebay seems to have bungled its business so much it will never turn around and its sellers, both past and present, will never let Ebay forget what its done.

My painting for today is perhaps a ray of hope...a miracle of some kind that will save the Ebay we all knew and loved...

Support American Artists!

"Sunburst Daisies"
5 X 11" Watercolor

I know the economy is bad but yesterday I was shopping in Walmart and saw a bin of large prints with several people picking thru them. One fellow pulled one out and smiled at it...as though he found the prize in a box of Cracker Jack! I looked over and noted the price....not much less than some small original works one can find on artists' internet websites or on sites such as Ebay, Bonanzle and Etsy. I wonder what makes a person bypass real art in favor of a sheet of paper some machine stamped out? I look at original paintings and am sometimes in awe at the skill and imagination of the artist. I respect the person behind an original piece of art and the work he/she put into it. There is NOTHING like original art. No mass produced print - no matter the name compares to a piece of art where you can look deeply and see the brush strokes that artist placed on the canvas.

So, I'm asking any who might stop by to read this to check out the sites I've mentioned here and look at some original art. If you buy a piece I'm pretty sure you won't be sorry. Look beyond just the topic or color of the piece - look deeply to see the part of the artist's life and heart that he or she put into it.....just for you!

My painting today is a sunny watercolor.

Some Thoughts About Ebay and Sales

A calorie-free watercolor cupcake

As I understand it, Ebay wants to be like Costco (this week). Seems they've put aside wanting to be like Amazon, Overstock, maybe a huge retailer like Walmart and now maybe a huge liquidator. So far, everything they've tried seems to be failing. I have never before seen a huge and rich company such as Ebay without a solid business plan! Why their board of directors is even allowing this company into the hands of a management team who are definitely out of their league is beyond me.

In their attempt to change Ebay into "something else" they failed to recognize the one thing that MUST remain constant.....SALES! Its the one reason for their existence no matter what they want to be when they grow up! I know there are some sellers who brag they are doing "great" on Ebay....never better. Yet for every person who brags 20 others are so disillusioned with the lack of traffic and sales that they are desperate to find other venues that work. The trouble with other venues, that I can see, is that they work on the "if you build it they will come" premise...and that does NOT work! They need to advertise and let buyers know they are there. I see no ads for other venues other than perhaps Overstock which does run TV ads from time to time but never even mentions it has auctions.

Ebay has taken to enforcing new policies that don't weed out the bad buyers and sellers, they don't help the flow of sales nor do they welcome buyers to the site. To the contrary, the site is confusing and cluttered with ads that take prospective buyers off its site! One wonders how a company can go forward while actually stifling sales by manipulating search and by enforcing a ridiculous one-sided feedback policy. I am hoping that one day it will all become clear - but my adult logic and common sense tells me things will simply continue to worsen until hopefully - a new management team in finally installed - also hopefully, a team experienced in online sales. Until then, I look sadly at a once great new and respected company - a company who actually helped small sellers and the small sellers who actually built this company to what it is today. I wonder how much longer Ebay will be around and I'm thinking sadly...not too much longer :-(

My painting for today is a watercolor cupcake - fat free, calorie free but looking delicious!

World Drawing Day 2009 - Did You Participate?

Drawing Day 2009

If you weren't drawing yesterday, then you missed it. June 6, 2009 was World Drawing Day. Several sites were offering participation including Facebook, Youtube, Ratemydrawings, etc. The goal was to reach 1 million drawings. I do not have the actual count but I know over 13,000 artists signed up and stated they would be drawing. I added about 5 new drawings myself and now have a gallery on www.ratemydrawings.com with 181 drawings.

I suggest to anyone out there who likes to draw to get on over to Rate My Drawings and register. Its totally free and artists and would be artists of all ages are welcome.

My gallery on Rate My Drawings:

http://www.ratemydrawings.com/user/patty013/&tab=1

HAPPY SUNDAY!

Why is Amazon So Good?

"Did Somebody Say CHEESEcake?"

Every time I shop on Amazon I'm amazed at how really good they are. They put a LOT of sweat equity into their business over a lot of years....and it shows! Just yesterday I was again reminded of this fact. I spotted a book I liked on an online venue. I won't give the name. They wanted $4.00 for the book and $6.00 for shipping - since it was a rather large hard cover book. I hesitated and then thought "think I'll check over at Amazon". I was amazed to find several used copies of this book on Amazon all selling for 1 cent each with shipping standardized at $3.98. So, instead of $10.00, I ended up paying only $4.00. Sellers - you have to be competitive. I know it hurts but how can you expect to sell and accumulate a following when you have the likes of Amazon to compete with.

This brings me to Ebay. They started out trying to copy Amazon but true to Ebay and its laziness...they wanted to beat sellers into it instead. Its not working, nor will it ever work. Treating its sellers like the enemy is what is killing Ebay. Ebay needs to hang on to the monopoly it has with small sellers of the rare and unique while going forward with plans to bring in large diamond sellers...and it needs to show BOTH equal respect. Ebay needs to keep its auctions and separate them from fixed price. Maybe someday soon Ebay will change management to one experienced in online sales and the heavy competition. They'll use logic instead of a heavy hand and they'll find merit even in the smallest of sellers - if they do that they might even reach their goal. Unfortunately, as it stands now, I see nothing in Ebay's future except failure.

My painting for today....its all about the CHEESEcake! Because with all the problems that abound right now I'd say we all need a little comfort food.

Grannygoodpaint Changes Her Palette

The author of this blog is an artist and has been one all her life. Let's talk art today and some of what it takes to sell your work. I used to make a darned good business simply putting my artwork up on Ebay but those days seem to have passed. Now I'm spread out all over the place and learning to market my work wherever and whenever I can. Younger artists will want to do art shows and hang their work in coffee shops and restaurants, etc. That's great! Some will open websites - even better! BUT be prepared for the work involved in getting traffic to your site. You don't just build a website and sit and wait for the crowds to come. It just doesn't happen that way.

Also, there are sites where you can get exposure and some are free. Bonanzle is one that will give you a free shop and free listing fees and you only pay when you sell. Etsy is another popular site...charging only 20 cents to expose your work for 4 months! Then there are others you probably never considered....Artist Rising where you can place your work and if a customer wishes a print you will be given a small percentage of the sale. I recently sold a large painting off Artist Rising because it caught a customer's eye and she wanted the original. Made the sale, with NO fees involved, directly to the buyer. Imagekind is much the same as Artist Rising. Don't forget your own neighborhood - everyone here knows I paint and many come around for that special gift they can't find in stores. There are a number of these sites where you can place your work for possible sale of prints. Its something to consider.

If you have a tip or a site or an outlet where you are making some sales...by all means please share it with us.

Some work that is up on Ebay right now:

I can also be found on Bonanzle, Etsy, Overstock and my own website

A Post on Ebay Revisited...What Do You Think?

I originally posted this back on June 25, 2008. Getting close to a year ago. It was supposed to be from an ex-ebay employee and circulated on the Ebay discussion boards where it was torn down from time to time. Okay, time has passed and a lot of new policy changes came about. Read this post and tell me what you think of it now:


This is not my opinion nor do I know whether or not it really is from a former Ebay employee. I'm publishing it only to see how many of the changes noted in the post are actually going into play - you be the judge. I've edited out names, URL's etc.:


FROM A FORMER EMPLOYEE OF EBAY:


There will be those who will not believe me and I sympathize. I wish the facts were fiction but to deny what I know would be to live in a fairyland of make-believe. I understand that the bulk of this “manifesto” reveals a plot so against the spirit of eBay that it will be dismissed as lie. So be it. I cannot force the world to accept it. All I can do is state the truth as I know it and leave it to you and to your common sense and experience to judge.

The deck is stacked against me. Aside from the natural resistance to believe I know that the boards are stocked with eBay’s tools. Their goal will be to discredit me. I will be accused of being a “disgruntled”, “paranoid”, and “emotional” seller. Their words will be specially chosen for effect. That is part of the function of the tools and I am not fazed by it. However, to protect my own identity within the corporation, I cannot be too specific lest the details single me out to the powers that be.

What I intend to reveal is common knowledge to many in the management division behind the scenes.

By the way, the tools are not only the mouthpieces that promote the policies. The psychological tactics employed by the powers that be are far deeper and grander than that. The subtlety of the method is remarkable. The tools come in a wide range of flavors with their own, individual “characteristic” rhetoric. From those who are “for” the policy - and spread various degrees of hostility toward the sellers - to those who are “against” the change - and spread panic and further the divide with the buyers. Both serve the same exact purpose: a manipulation designed to remove the more involved and savvy small to large sellers who will not fit into eBay’s future business plan.

First, let me correct the record regarding the concept of sellers extorting positive feedback. While the violation was known to happen, the activity amounted to less than a tenth of a percent of the yearly transactions. Further, it involved sellers whose feedback percentages were below 80%. The absolute majority of sellers did not engage in such practices. Nevertheless, the powers that be could not resist the fact that promoting this notion of feedback extortion as a wide-spread phenomenon would be the perfect cover with which to hide the true intentions of the policy.

The powers that be want to transform eBay into an overstock warehouse venue. A kind of outlet store for the internet much like a cheaper and streamlined version of Amazon. From a strictly business point of view, given the size of eBay and the growing costs of doing business, it makes a certain kind of sense to shift gears. Think about it: when eBay started, sellers were about rare and unique items but here and now the majority of items are common, used counterparts of what can be found new online at retail sites. Truly rare and unique items are sold at real auctions; the “stuff in your attic” isn’t glamorous enough and won’t keep eBay afloat any longer.

The trend away from the rare and unique to the big box retailer is not new. Several years ago the powers that be noticed that the big “powersellers” were simply listing items that existed in their retail stores or inventories. Thus the concept of “buy it now”, “best offer”, and “eBay stores” were created. It was the nascent stage of the plan yet to be. Little by little, without the population noticing, the mechanisms required to replicate the average retail storefront were already in place - and with its rise came the slow, steady downfall of the auction format.

Yet outright pursuit of a retail venue would have led to a major problem that at the time could not have been surmounted. The vast majority of people, on and off line, know eBay as precisely the place for auctions of rare and unique items. The sellers and buyers held onto that perception too but in truth their opinion even involvement in new and improved version of eBay is irrelevant by a certain Machiavellian calculation made by the powers that be. As part of the plan, eBay calculated thus: even if they lost the sellers as part of the change, the buyers will be coming back to buy regardless of who or what operated within the retail-outlet venue.

No, it was the stock holders who the powers that be feared.

Only the stockholders had the power to change the direction set forth by the CEO and the board. So it became imperative to change the equation. Part of the plan is to devalue the stock gradually so that investors merely dumped the stock as opposed to wanting managerial change ala Yahoo. Then to buy back the stock at lower cost and to such a volume that no rebellion against the powers that be were possible.

By the end of July that phase of the plan will be successful and there est of the plan will be revealed without fear of backlash from those who otherwise would have had the power to pull eBay back from the brink.
Indeed, if you believe the current changes are obvious signals that small sellers are not wanted - be prepared - you have seen nothing yet.

So far what have they done? All they have managed to do is silence a seller’s ability to warn others about buyers (half of the purpose behind the original idea of feedback), burden you with higher and higher fees, dangle “treats” like discounts while setting the bar of eligibility so high that the rewards cannot be reached. and, by the way PayPal deals with “complaints” leave you vulnerable to fraud. What if worse was yet to come?

They know if you do not feel safe that you will not use eBay. The changes that have been enacted only eliminates the small sellers. Meanwhile they want to eradicate the mid-sized seller too. And they want to ensure that both do not return.

For the mid-sized seller the DSR became the tool of choice. The powers that be raised the level of what is a good seller artificially high. No manipulation is required; they know exactly the effect of the policy. This is why buyers are told that 4 is a good score and sellers are told that 4.9 yields discounts and higher listing placements. As long as that fractured point of view exists, eBay does not need to interfere with the DSR as has been suggested, the buyers will be killing the sellers naturally.

By August there will be no pretense and the intentions of the new and improved eBay will be clear. The following is only a partial list of the rules that will be imposed. It comes from a memo that circulated within my corner of the managerial department the week before Chicago. I cannot be too specific about certain items and I cannot reveal details of the latest additions without endangering my anonymity.

1. Neutrals will be converted to negatives complete with red icons and reduced feedback scores. Afterward neutrals will not be offered as a choice of feedback.

2. The entire process of feedback will be automated. Buyers and sellers will chose standard feedback from a list. For sellers this operation will be performed automatically upon the buyer winning. For buyers there will be an extra free line with which to add a few comments about the seller without restriction to content. Replies will not be allowed.

3. The implementation of a stricter rules regarding shipping. From the boxes, packing, labels and tapes to where you can buy postage. Orders have been placed for prototypes of “eBay” boxes. UPS and FedEx will be instructed not to accept “eBay” merchandise if it’s not inside “eBay” boxing. They will know, of course, because when sellers buy the “eBay” postage from the “eBay” source, a detailed list of contents with item numbers will be available to the shippers upon scanning a bar code. As for those who continue to use USPS, another level of quality control will be implemented - buyers will be asked, upon confirmation of delivery, if the seller used “eBay” standard shipping items. Naturally, no verification of the buyer’s truthfulness will be attempted, and continued ‘infractions’ will result in suspension. eBay will have other ways to check if a seller is not using the “eBay” equipment - as they will be required to buy at cost the supplies immediately after items are listed. (This is such a large scale operation behind the scenes that I feel comfortable sharing as much of it as I know.)

4. Sales taxes will be included automatically; shipping cost and sales taxes will be used to determined FVF.

5. Item descriptions will be “standardized” with templates which include the posting of a new, universal return policy. Only yearly subscribers to the retail-outlet venue can opt out of these universal return policies but even they cannot alter the template structures being devised.

6. Strikes against buyers will be eliminated as the whole concept of a buyer and bidding will be altered. FVF will be calculated when payment is submitted.

7. Time to Close will be eliminated entirely. Best Match will be the non-alterable default. Best Match is a system that caters to the needs of shoppers not bidders.

8. Placement within Best Match will be determined by several factors, the most important of which will be the extra display features added onto the listing.

9. DSRs can be removed by retailers and powersellers who pay a certain yearly fee.

10. The end play itself which consists of four phases:
a) the main focus shifts to retail sellers whose fees are on a per listing basis
b) stores will be replaced by a classified section, fees will be based on yearly subscriptions and FVFs
c) occasional auctions will be conducted for unique items (celebrity auctions, items that have been featured on the news, etc.)
d) total elimination of auctions for regular sellers.

From the point of view of eBay’s agenda to change gears these alteration make sense. The powers that be want to turn eBay into a retail venue format. Therefore the “buyer” must be changed - bidding and commitments to buy are part of the past. In a retail venue, the item is either in your cart or not and you only commit to buy when you pay at checkout. The seller is also redefined in the way they will be required to do business. They will be forced to copy the methods of retail stores.

The goal is to become Amazon Lite. Unlike Amazon the merchandise will be stocked by the retailers in their warehouses, eBay will be just an electronic centralized venue for outlet sale - a “trusted” name with a wide customer base and popular name recognition.

That is the future and as I write this I know that it cannot be stopped. There are no investors with enough clout and will to challenge the CEO. Stock holders will simply walk away. eBay will not sink, however, it will be exactly in the position its rulers intend it to be at.

Sellers, my advice is simple. You are not wanted. Leave. If you stay, you will be crushed. Leave. Go away. You cannot win.

I am sorry because for too long I have been a complicit tool behind the scenes. I was part of those teams and think tanks that spearheaded many of the “innovations” you know very well and which will be used to destroy you. I know I will not be believed. I will be mocked and ridiculed by the tools and even those who are real, actual people will be hesitant to accept what I have to say. What has been done to this community, the plots and schemes hatched in meetings and across memos, is far, far worse to endure within my soul than any treatment I will receive at the hands of the tools by posting this. You do not know how much they hate you. It is my conscience that I want to clear going forward. Again I apologize. There should have been a better way for the powers that be to effect the change they wanted for eBay - instead they succumbed to cloak and dagger deception.